Terms and Conditions

Table of Contents

1. Right of withdrawal
2. Disclosure of customer data
3. Delivery and shipping conditions
4. Warranty
5. Redemption of promotional vouchers
6. Redemption of gift vouchers

1) Right of withdrawal

1.1 The customer has the right to withdraw from the contract within 14 days without giving any reason.

1.2 The withdrawal period begins on the day on which the customer or a third party designated by him, who is not the carrier, has taken possession of the goods. In the case of an order for multiple goods delivered separately, the period begins with receipt of the last goods.

1.3 To exercise the right of withdrawal, a clear declaration from the customer in text form (e.g. by e-mail) to the seller is sufficient. The use of a specific form is not required. To meet the deadline, it is sufficient that the declaration is sent before the deadline expires.

1.4 In the event of an effective withdrawal, the seller will reimburse all payments received from the customer, including shipping costs (with the exception of additional costs resulting from the customer choosing a different type of delivery than the cheapest standard delivery offered by the seller). Reimbursement will be made without delay, at the latest within [14] days, using the same means of payment that the customer used in the original transaction. No fees will be charged to the customer for this.

1.5 The seller may refuse repayment until he has received the goods back or until the customer has provided proof that he has sent the goods back, whichever is the earlier.

1.6 The customer must return the goods without delay, at the latest within [14] days from sending the declaration of withdrawal. The direct costs of returning the goods are borne by [the customer / the seller].

1.7 The customer is only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

1.8 The right of withdrawal does not apply to sealed goods that are not suitable for return for health protection or hygiene reasons if their seal has been removed after delivery.

2) Disclosure of customer data

2.1 The seller will only disclose personal data of the customer insofar as this is necessary for the execution of the contractual relationship or the customer has given consent.

2.2 For the processing of the order, customer data will be transmitted to the following categories of recipients:

• Payment service provider – Name, billing address, e-mail address and order amount, insofar as this is necessary for the processing of the payment method selected by the customer. If a payment method with advance payment by the seller is selected (e.g. purchase on account or installment payment), the payment service provider may carry out a credit check.
• Shipping service provider – Name and delivery address and, if the customer has consented, e-mail address and telephone number for the purpose of shipment notification.
• Service provider for warehousing and shipping processing, insofar as the seller does not carry out the shipping of goods himself.
• Tax advisors, authorities and other bodies, insofar as there is a legal obligation to do so.

2.3 Any further disclosure to third parties, in particular for advertising purposes, will not take place.

2.4 If data is transferred to recipients outside the European Economic Area, this will only take place on the basis of appropriate safeguards.

2.5 Further information on the processing of personal data, the storage period and the customer's rights can be found in the seller's privacy policy.

3) Delivery and shipping conditions

3.1 Delivery will be made within the delivery area specified by the seller to the delivery address specified by the customer, unless otherwise agreed. The delivery address stored in the order processing is decisive.

3.2 The estimated delivery time is 20 working days from the conclusion of the contract, unless otherwise specified in the product description. The customer will be informed separately about the shipment.

3.3 If the delivery of the goods fails for reasons attributable to the customer, the customer shall bear the reasonable costs incurred by the seller as a result. This does not apply with regard to the costs of dispatch if the customer effectively exercises his right of withdrawal.

3.4 If the customer acts for private purposes, the risk of accidental loss and accidental deterioration of the goods passes to the customer or a person authorized to receive them only upon handover. If the customer himself commissions a transport service provider that the seller has not previously named to him, the risk passes upon handover to this service provider. If the customer acts for commercial purposes, the risk passes upon handover to the transport service provider.

3.5 The seller reserves the right to withdraw from the contract in the event of incorrect or improper self-delivery. This only applies if the non-delivery is not attributable to the seller and the seller has concluded a concrete covering transaction with the supplier with due care. In the event of non-availability or only partial availability of the goods, the customer will be informed immediately and the consideration will be reimbursed immediately.

3.6 Self-collection is not possible for logistical reasons.

3.7 Vouchers will be provided to the customer by e-mail.

4) Warranty

4.1 The provisions of the statutory warranty apply. The seller warrants that the goods will have the agreed quality upon handover and will be suitable for normal use.

4.2 If a defect becomes apparent within the warranty period, the customer is entitled to rectification or replacement delivery. If the supplementary performance fails, is impossible or the seller refuses it, the customer can reduce the purchase price or withdraw from the contract.

4.3 If the customer acts for commercial purposes, the seller has the choice of the type of supplementary performance.

4.4 The warranty does not cover defects caused by improper handling, operating errors, natural wear and tear or by modifications or repair attempts made by the customer himself.

4.5 The customer is requested to report goods delivered with obvious transport damage to the deliverer and to inform the seller thereof. If the customer fails to do so, this has no effect on his statutory or contractual claims for defects.

4.6 Defects must be reported to the seller via the contact channels specified in the shop. The seller will inform the customer of the further procedure; please only return goods after prior consultation.

5) Redemption of promotional vouchers

5.1 Vouchers issued free of charge by the seller as part of promotions with a specific period of validity and which cannot be purchased by the customer (hereinafter "promotional vouchers") can only be redeemed in the seller's online shop and only within the specified period.

5.2 Individual products may be excluded from the voucher promotion if a corresponding restriction results from the content of the promotional voucher.

5.3 Promotional vouchers can only be redeemed before the order process is completed. Subsequent crediting is not possible.

5.4 Only one promotional voucher can be redeemed per order.

5.5 If the promotional voucher refers to a specific value and not to a percentage price reduction, the value of the goods must at least correspond to the amount of the promotional voucher. Any remaining credit will not be refunded.

5.6 If the value of the promotional voucher is not sufficient to cover the order, one of the other payment methods offered can be chosen to settle the difference.

5.7 The credit balance of a promotional voucher will neither be paid out in cash nor accrue interest.

5.8 The promotional voucher will not be reimbursed if the customer returns goods paid for entirely or partially with it within the scope of his right of withdrawal.

5.9 The promotional voucher is intended for use only by the person named on it. Transfer to third parties is excluded. The seller is entitled, but not obliged, to check the eligibility of the respective voucher holder.

6) Redemption of gift vouchers

6.1 Vouchers that can be purchased via the seller's online shop (hereinafter "gift vouchers") can only be redeemed in the seller's online shop, unless otherwise stated on the voucher.

6.2 Gift vouchers and remaining balances of gift vouchers can be redeemed until the end of the third year after the year of voucher purchase. Remaining balances will be credited to the customer until the expiration date.

6.3 Gift vouchers can only be redeemed before the order process is completed. Subsequent crediting is not possible.

6.4 Gift vouchers can only be used for the purchase of goods and not for the purchase of further gift vouchers.

6.5 If the value of the gift voucher is not sufficient to cover the order, one of the other payment methods offered can be chosen to settle the difference.

6.6 The credit balance of a gift voucher will neither be paid out in cash nor accrue interest.

6.7 The gift voucher is transferable. The seller can make payment with discharging effect to the respective holder who redeems the gift voucher in the online shop. This does not apply if the seller has knowledge or grossly negligent ignorance of the holder's lack of authorization, legal incapacity or lack of power of representation.